Terms & Conditions

Last updated: October 8, 2026

Pawlinora is operated by Xianyou County Luosenqiao E-Commerce Co., Ltd. (仙游县罗森桥电子商务有限公司). These terms describe purchases through this website.

Our artwork

Our paintings are hand-painted. Brushwork, texture and small details may vary from the example images. Screen settings can affect how colours appear. These natural differences do not excuse an item that is faulty or not as described.

Sizes and frame choices

Check the selected size and frame style before ordering. The listed frame size refers to the outer frame measurement; it is not the painted image size. Refer to the product description for measurements and what is included.

Personalised orders

Provide clear reference photos and accurate instructions. Please use only images you own or have permission to use. We will clarify any necessary details before production. Contact us promptly if you need to change your instructions.

Prices and payment

Prices are shown in US dollars (USD). The checkout displays the selected item price and applicable charges before payment. Only the payment methods displayed at checkout are available. Any advertised discount applies only under its stated conditions.

Production, delivery and returns

Please review our Shipping Policy and Refund & Return Policy for production estimates, delivery arrangements and order issues. Mandatory consumer rights take precedence over any conflicting store term.

Privacy

Our Privacy Policy explains how information is used to process orders and provide customer support.